Step 1: Navigate to the top right menu (your email address) and click Employer Accounts.

Step 2: Type in the user’s name or email address in the Account field and hit Run.

Step 3: In the Actions dropdown in the user’s row, select Edit Employer Account.

Step 4: In the Edit User overlay, update the user’s First Name, Last Name, or Email and click Save. NOTE: If you change the user’s email address, the next time they log into Upward.net, they will need to use this new email address as their username.